Shipping policy

Shipping Policy

We ship orders from Australia.

Processing Times

Most orders are processed and prepared within 1–7 business days, depending on the product type, order size, and current workload.

Custom, handmade, personalised, printed, or made-to-order items may take longer to prepare. Any estimated processing times shown on product pages are estimates only and may vary.

Orders are not usually processed, packed, or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times depend on the shipping method, destination, and postal carrier.

Once your order has been handed to the postal carrier, delivery times and tracking updates are controlled by the carrier. We are not responsible for postal delays, customs delays, weather delays, carrier errors, or other delays outside our control.

Australian Orders

Australian orders are shipped using standard or tracked postage where available.

Estimated delivery times vary depending on your location. Metro areas may arrive sooner, while regional or remote areas may take longer.

International Orders

International shipping may be available depending on your location.

International customers are responsible for any customs fees, import duties, taxes, VAT, tariffs, handling fees, or other charges applied by their country.

We are not responsible for delays caused by customs processing or international postal services.

Tracking

If tracking is included with your shipping method, tracking details will be provided once your order has been shipped.

Tracking updates may take time to appear after the parcel has been lodged with the postal carrier.

Incorrect Shipping Details

Please check your shipping address carefully before placing your order.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

If an order is returned to us due to an incorrect address, failed delivery, or failure to collect, the customer may be responsible for any additional postage costs to resend the order.

Lost, Delayed, or Damaged Orders

If your order appears to be delayed, lost, or damaged in transit, please contact us with your order number and any relevant details.

For damaged items, please provide clear photos of the packaging and product within 48 hours of delivery so we can assess the issue.

We will do our best to help resolve shipping issues where possible, but we are not responsible for delays or errors caused by the postal carrier once the order has been shipped.

Order Marked as Delivered

If tracking shows that your order has been delivered but you have not received it, please first check with your household, neighbours, local post office, parcel locker, or building reception.

Once an order is marked as delivered by the postal carrier, we are not responsible for stolen, misplaced, or uncollected parcels.

Returns to Sender

If an order is returned to us because of an incorrect address, failed delivery, refusal to accept delivery, or failure to collect the parcel, we can arrange to resend it once additional postage costs are paid.

Original shipping costs are not refundable unless required by law.