Refund policy

Refund Policy

All sales are final due to the custom, made-to-order, and small-batch nature of our products.

We do not offer refunds, returns, or exchanges for change of mind, incorrect ordering, accidental purchases, buyer’s remorse, or delays outside of our control.

Please check your order details carefully before placing your order, including card choices, quantities, shipping details, and any custom information provided.

If your order arrives damaged, incorrect, faulty, or significantly different from what was described, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, repair, refund, or other suitable resolution depending on the issue.

Custom orders, personalised items, digital products, and made-to-order items cannot be cancelled, refunded, returned, or exchanged once work has begun, except where required by law.

We are not responsible for delays caused by postal carriers, incorrect addresses entered at checkout, or parcels marked as delivered by the carrier. If an item is returned to us due to an incorrect address or failed delivery, the customer may be responsible for any additional postage costs.

By placing an order, you agree to this refund policy.